Ethnic Communities' Council of NSW

Training, Development, Coaching & Support

“The only thing worse than training staff,
and having them leave,
is not training them, and having them stay”

Henry Ford
Henry Ford Company

 

Benchmark in the Delivery of Culturally Appropriate Aged Care

CALD Sector Support and Development Officers are often seen as the conduits between CHSP service providers and effective and culturally responsive training.

Our expertise are to effectively assisting CHSP providers to help them identify and explore their training and development requirements and then linking them to the right trainer and consultant that can deliver empowering and culturally appropriate training services.

Training is an incredibly powerful tool, and there are a number of steps involved in receiving the most appropriate training for staff and providers seeking cultural excellence.

Let us look further at some of the questions a provider should consider when engaging training and consulting services.

Looking for Free, Individually Tailored Training Options?

CALD Sector Support and Development Programs, also called Multicultural Access Programs offer a range of supports and resources specifically for CHSP funded aged care service providers.

Finding the right trainer or consultant, content,to deliver effective and responsive training requires specific support and expertise. Your CALD Sector Support and Development Officers offer both one-on-one and group coaching sessions through the HUB.

Multicultural Exchange Hub for Ageing
choosing the right trainer

Qualifications and Experience

They demonstrate qualifications and or experience which provides a wealth of knowledge and expertise. Read testimonials and reviews. What are others saying about the trainer or consultant 

Flexible learning styles

A good trainer or consultant utilises various learning mediums and platforms to reach out to each persons different learning style, timeframes and schedules. 

Individualised support

While training occurs in a group setting, it is the consultants job to ensure that each and very individual feels they are valuable contributors to the groups development.
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Innovation and future projection

A good trainer and consultant will bring out the best in you so that you can create a business and service that looks to the future

Feel like your in good hands

It is important that managers and team leaders complete their due diligence and duty of care by researching your training options . The trainer needs to be able to make you feel that you are safe, and you are supported through your training experience.

So you have decided it was time to organise training and development for your CHSP team

Here are a few tips to consider before signing up that next trainer

How can CALD SSD's help with our organisations training needs?
Coming Soon
Why do we place such importance on ongoing training and development?
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Where do CHSP providers go to find the right trainer or consultant?
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How do I gauge if my organisations is delivering adequate training?
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How do providers identify the training needs that are priorities?
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How do I gauge if my organisations is delivering adequate training?
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What to expect from a trainer or consultant when you initially engage them?
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What to expect from the trainer as they prepare to deliver?
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How involved should staff be in the planning and development of training?
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What should I expect the trainer or consultant will want from me?
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What should I expect after training face-to-face has been completed?
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How do I check with staff to see if training has made a difference?
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What follow up, or action is needed after training has been completed?
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How often should staff attend training?
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How do we take the results from training further to help the organisation develop and grow further?
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How do we report or demonstrate we have invested and seen a return in training and development?
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Who will pay for work or staff hours and time while they are in training?
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Should I train our volunteers, with their limited time its difficult.
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What if I cannot afford training costs?
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How can collaboration help with resources and costs?
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Do I have to train board & management committee members?
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With social isolation, how can we meet training needs?
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When do we as an organisation decide the training schedule for staff?
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How do we show clients we are training our staff?
Coming Soon

Multicultural Exchange Hub for Ageing
training and development opportunities

 

Training Must Have’s

 

 Speak to a CALD SSD Multicultural Access Program officers about training sessions through the CALD SSD programs

  • Tailor-made packages specifically designed for CHSP aged care providers
  • Delivered by trained consultants with cultural expertise
  • Partnerships with CALD services and consumers engaged in training
  • Follow up support