Ethnic Communities' Council of NSW

Get to know your CALD Sector Support and Development Team

 

 

 

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victoria 

state wide sector development

Metro, regional and rural victoria 

The Ethnic Communities’ Council of Victoria (ECCV)’s mission is to work to ensure that we remain a member driven peak body committed to empowering people from culturally diverse backgrounds. We strive to give voice to multicultural Victoria. We strive to advocate for human rights, freedom, respect, equality and dignity for ethnic and multicultural communities and in building a socially cohesive and inclusive Victorian community

Program Highlights

Development and delivery of the Sustainable aged care business Incubator training course, currently being accredited by the Victorian Skills Commissioner Office.

Awareness-raising about the Access and Support program acknowledged by the Royal Commission into Aged Care.

Active participation in the Aged Care Navigator Trial and evaluation.

Robust relationships with ethno-specific aged care service providers that resulted in trust-based co-design process in addressing their needs, e.g. delivery of the Aged Care Standards training, forum on the aged care workforce, Assistive Dying Legislation, comparison of the aged care and NDIS business models.

Meet Your Victorian Sector Development Officer

Meet Your Victorian Sector Development Officer

Gabriele Rukas

Gabriele Rukas has a degree in Anthropology and six (6) years of experience working with the multicultural sector in Australia. For the past three (3) years Gabriele has been focusing exclusively on the aged care industry and working as a Sector Development Officer at the Ethnic Communities’ Council of Victoria.

‘ECCV understands that in order to develop a sound aged care system, we have to develop the people who are responsible for driving that system first. The SSDO role is instrumental in supporting small to medium size aged care service to implement reforms in Victoria. Compared to other states, Victoria is under-resourced given our demographic and diversity rates, but the work delivered by this one position has been outstanding. The SDOs are an important tool for the department and the sector, one that is fundamental in order for us to build a robust and responsive aged care system in Victoria’.

Chris Christoforou, ECCV

queensland

state-wide sector development

Metro, regional and rural queensland

Photo above: Thana Roysmith (MAS Officer –Sunshine Coast Region), Bushra Aman (MAS Officer (Pakistani culture) – left Diversicare and relocated to NSW sometime last year)  Julie Fraser (Team Leader – Statewide) Taryn Quach (MAS Officer – Brisbane Region) Anyuon Liai (MAS Officer – West Moreton Rural & Remote, based in Toowoomba) Marcela Fischer (MAS Officer – Cairns Peninsula Region) Front L to R: Chrissie Ma-amo (Team Admin Support) Iris Min He (Multicultural Community Officer – Townsville Region) Annalise Webb (MAS Officer (Gold Coast Region)

ECCQ has established a long and proud history of contributions to the development of Queensland as a harmonious multicultural society. We believe that everyone, irrespective of their background, should be able to participate and contribute in all aspects of Australian society. We also know that diversity and inclusion builds stronger communities characterised by cooperation, trust and sharing of cultures.

Program Highlights

 Specialist in delivery of training for :

CHSP & Aged Care Service Providers

  • Deliver state wide Cross Cultural training and forums
  • Develop and provide effective multilingual and culturally appropriate resources
  • Provide cultural support to aged care provider

For CALD consumers

  • Deliver information and education sessions on a range of aged care
  • Assist with navigating the “My Aged Care” system
  • Develop and provide multilingual and culturally appropriate resources to consumers and their families

In the last six (6) months, the team achieved exceptional outcomes and have already met their targets for the year. These included:

  • Over 50,000 cultural profiles were downloaded in a six (6) month period
  • Over 2,000 visits to the 2019 Multicultural calendar and Little Book of Cultural Tips in a 6 month period
  • Over 2000 CALD consumers reached through forums, information sessions
  • Over 120 cross cultural training workshops delivered with over 1,600 participants from CHSP and aged care organisations reached over a six (6) month period
  • Collaborations with Ozcare’s Dementia Advisory Service to deliver joint training on Dementia and Culture.
  • Collaborations at a national level to avoid duplication and maximize resources.
  • Ongoing collaboration with LASA in regards to the Standards
Meet Your Queensland CALD Sector Support and Development Officer

Meet Your Queensland CALD Sector Support and Development Officer

Julie Fraser

Julie has been working in the aged care sector for twelve (12) years. She has been leading her six (6) QLD MAS team members for the last five (5) years, reaching all corners of the state, including regional and rural areas. Julie has a passion for working with CALD communities. She believes the only way to move forward is to create a system which involves the CALD consumer at all levels of design and delivery.

 

As someone who comes from a clinical and corporate governance, high level risk
management and strategic policy advice roles, I understand too well the importance of implementing reforms, quality standards and accreditation. The MAS program in Queensland is a well-oiled machine that delivers thousands of hours of training and support to aged care staff throughout Queensland. It is the work these SDOs are doing in the background which allows our sector to deliver high quality services to our frail and vulnerable communities. SDOs are not an option, they are a necessity to the Australian aged care service system .

 

Peter Late, CEO, ECCQ

 

new south wales

state-wide mULTICULTURAL ACCESS PROGRAM (map)

Metro, regional and rural new south wales

The Ethnic Communities’ Council of NSW (ECCNSW) is the peak body representing the various culturally and linguistically diverse communities across NSW at all levels of government – local, state and national – and increasingly, to the corporate sector. ECCNSWs role is to scope issues and concerns of diverse communities across NSW and to represent them effectively in a vast array of policy and service areas.

ECCNSW works tirelessly to uphold, celebrate and defend the principles of multiculturalism, ensuring the specific issues and concerns are vigorously represented

Program Highlights

  • Development of a new Authentic Engagement Framework, currently used across five (5) states to induct new staff as they enter the aged care industry
  • Development of scripts and materials designed to train aged care staff on 14 priority age care topics including wellness, reablement and restorative care.
  • Development of the Interactive Presentation with online tool which effectively engages service providers to embrace the reforms and create a call to action in taking the next step.
  • Convener of the NSW MAP Network and the national CALD SSD Online Website.
  • Collaboration with Victoria and QLD CALD SSDO to develop an interstate online platform for CALD SSDOs
  • Convenor of the National Sector Support and Development Alliance
Meet Your NSW State Wide Sector Support &b Development Officer

Meet Your NSW State Wide Sector Support &b Development Officer

Terrie Leoleos

With over twenty-seven (27) years experience in the industry, Terrie has a passion for the multicultural sector and has worked within the aged care arena for over 25 years.  She has held executive positions in the aged care industry including General Manager of a large regional not for profit which delivered CHSP services and the PICAC NSW/ACT program. She has experience in delivering state and Commonwealth funded aged care and disability programs and manages the national ‘Speak My Language Aged Care and Innovation Grant, working across 5 states and territories.

 

“The NSW State-Wide MAP is integral in developing a sustainable, flexible and supportive aged care system in NSW. Strategic positions like these are designed to be the eyes and ears of the department and the convener of good practices. This position is about change, about authentic engagement, partnerships and the  spirit of collaboration, and how a role like MAPS can change not only policies, but peoples lives.

 

Mary Karras, CEO, ECCNSW

 

 

new south wales

state-wide mULTICULTURAL ACCESS PROGRAM (map)

Metro, regional and rural new south wales

The Ethnic Communities’ Council of NSW (ECCNSW) is the peak body representing the various culturally and linguistically diverse communities across NSW at all levels of government – local, state and national – and increasingly, to the corporate sector. ECCNSWs role is to scope issues and concerns of diverse communities across NSW and to represent them effectively in a vast array of policy and service areas.

ECCNSW works tirelessly to uphold, celebrate and defend the principles of multiculturalism, ensuring the specific issues and concerns are vigorously represented

Program Highlights

  • Development of a new Authentic Engagement Framework, currently used across five (5) states to induct new staff as they enter the aged care industry
  • Development of scripts and materials designed to train aged care staff on 14 priority age care topics including wellness, reablement and restorative care.
  • Development of the Interactive Presentation with online tool which effectively engages service providers to embrace the reforms and create a call to action in taking the next step.
  • Convener of the NSW MAP Network and the national CALD SSD Online Website.
  • Collaboration with Victoria and QLD CALD SSDO to develop an interstate online platform for CALD SSDOs
  • Convenor of the National Sector Support and Development Alliance

 

“The NSW State-Wide MAP is integral in developing a sustainable, flexible and supportive aged care system in NSW. Strategic positions like these are designed to be the eyes and ears of the department and the convener of good practices. This position is about change, about authentic engagement, partnerships and the  spirit of collaboration, and how a role like MAPS can change not only policies, but peoples lives.

 

Mary Karras, CEO, ECCNSW

 

 

Meet Your NSW State Wide Assistant Sector Support & Development Officer

Meet Your NSW State Wide Assistant Sector Support & Development Officer

Mariette Mikhael

Mariette started working at the ECCNSW in June 1999. She initially worked as an bilingual environmental educator for the Sustainable Living project. 
For the last few years she has coordinated a number of projects including the state-wide Household Problem Waste, Water Wise for Multicultural Communities, Tech Savvy Seniors and Ku-ring-gai Cultural Connections for Sustainability projects.
Mariette co ordinates and supports the ECC bilingual educators who educate and develop CALD communities  at the  grass roots level. Over the years Mariette has developed strong networks and collaborations with a range of multicultural agencies and local governments. 
Growing up in a countryside in north Lebanon, Mariette nurtured a love, respect and admiration for Mother Nature. 
Mariette ‘s background is in social work. She has worked as a family support worker in a women’s refuge, assisting women and children escape domestic violence and homelessness. 
Passion, commitment for social justice, equal access for all communities and a better environment are the drivers for  Mariette’s work at the ECC.

nEW SOUTH WALES

MulticultuRAL ACCESS PROGRAM  (map) 

Illawarra , shoalhaven

Community Industry Group is the peak body working for community services and organisations in South East NSW. It supports community organisations, promotes expertise and innovation, fosters industry development and pursues social justice in the region. Its membership consists of organisations and individuals that provide community services

Community Industry Group has provided numerous supports and services to Commonwealth Home Support Providers over the 10 years we have delivered the SSD program.

Over the years, many supports and services have been delivered consistently, because they are valued and well-received by the sector. These include activities such as the facilitation of Aged Services Interagencies, targeted training for aged care staff and organisations, delivery of Regional Aged Care Forums and the coordination of an array of consultations and submissions to inquiries and discussion papers on key policy areas and aged care reform. In addition, the CI Group SSD team are active members of the broader SSD network across NSW and actively share initiatives with the network, and disseminate information from other SSD providers.

Program Highlights

Some examples include:

The ‘Illawarra Way’ Project which was developed in response to the focus on Wellness & Reablement. This project involved a trial of a system which supported short-term Reablement. Results were shared with aged care providers across the region, and the project was presented to the SSD network to share learnings with other regions. The outcome of this project has been also been provided to the government in line with their Wellness and Reablement project.

Wellness & Reablement forums and training for CHSP providers.

Development and delivery of ‘A Good Days Work’ project in response to the workforce shortage in CHSP and aged services. It has also been translated into several community languages. Further information and access to videos through CI Group.

Joint project with University of Wollongong to build capacity among service providers to accurately assess the impact and outcomes of social care related quality of life in CHSP clients in the Illawarra/Shoalhaven.

Facilitation of the Illawarra Workforce Action Group (IWAG), a collaboration with service providers, employment providers, the Business Chamber, TAFE NSW,  relevant government departments, and other stakeholders to work together to address workforce shortages in the aged and disability sectors. Numerous initiatives have been achieved through these partnerships

Delivery of Aboriginal Cultural Awareness training and other initiatives to make mainstream services more culturally appropriate, and to make CHSP services more inclusive for Aboriginal people.

Constantly reviewing training needs of the sector and as a result, develop materials that support aged care services providers.

Meet your IIllawarra Region MAP officer

Meet your IIllawarra Region MAP officer

Christine Racar

Christine Racar is a Policy and Project Officer at Community Industry Group. She has extensive experience in the aged and community sectors including roles in training, Mental Health, Work Health and Safety, quality systems, social housing, health promotion and injury management. She also served as Chair of the South Australian WHS Aged Care Consultative Committee for over 10 years

NEW SOUTH WALES

MulticultuRAL ACCESS PROGRAM  (map) 

Newcastle, hunter 

Northern Settlement Services was established in Newcastle in 1981 as a Migrant Resource Centre by the Federal Government, to assist migrants & refugees in their settlement into Australian life. Northern Settlement Services Ltd (NSS) is an entirely independent not for profit organisation providing a range of services in the areas of settlement, aged care, youth and vulnerable families across the Hunter, Central Coast and New England regions of NSW.

Program Highlights

The MAP program delivers activities that provide support at three (3) levels.

At the community level: Provides information to the various multicultural community groups to facilitate access to aged care support in Newcastle and the Hunter regions For example education sessions to CALD community on aged care support or  abuse of older persons.

CHSP and Aged Sector: Provides support to aged care and other intersecting services to facilitate access for older Australians from CALD communities in Newcastle and the Hunter region by Providing ongoing information and individualised resources  to aged care providers through community services forums, various inter-agencies and one on one provider engagement.Cultural responsiveness training to aged care providers.Providing information and referrals both ways- to the community and aged care/CHSP providers

Policy and outcome: Provides feedback on sector development issues to representatives of both commonwealth and state stakeholders through forums and network engagements such as the NSW MAP Network, NSW SSD Network and contributing or making direct submissions on aged care matters.

 

Meet your Hunter Region MAP officer

Meet your Hunter Region MAP officer

John Biswas

John Biswas is the Sector Support and Development Officer – Multicultural Access Project at the Northern Settlement Services Ltd. John has training in disability advocacy, community services advocacy and theology with extensive experience in community development, disability advocacy and multicultural community engagement. Until recently John Chaired the Hunter CALD Elder Abuse Prevention Network.  John also Chaired the Hunter CALD Disability Engagement Reference Group from 2016 to May 2018.

“The MAP program is so important for regional Hunter. We have so many people from all walks of life settling into the Hunter region, and many are now are ageing. This is our chance to really make a difference and  help people not only age well, but show them that quality of life and ageing well can be possible in regional towns”

John Biswas, MAP , Hunter NSS

NEW SOUTH WALES

MulticultuRAL ACCESS PROGRAM  (map) 

Central Coast, gosford, terrigal, woy woy

Connect Ability Australia provides a flexible, person centered and quality family counselling services, disability services, and aged care support and community programs.

Their mission – empowering people to achieve the values of relationships, excellence, strength , passion, experience, community and trust. Located on the Central Coast and Newcastle.

Program Highlights

Development of Interactive Wellness and Reablement Program – in partnership  with the MAP Reference Group: Wesley Mission, Catholic Community Services, Uniting, Baptist Care, Adssi Home Living, Wesley Mission, SBS One and Northern Settlement Services.

Supporting Elder Abuse  Awareness – in partnership with Northern Settlement.

Ageing, Well  & Reablement Consultation –  in partnership with Northern Settlement and Multicultural Society of the Central Coast Incorporated

Multicultural Engagement Event– in collaboration with Northern Settlement Services, Volunteering Central Coast, Central Coast Local Health District and Community Council, Central Coast.

Volunteer Workforce Project – in partnership with Volunteering Central Coast – providing CHSP volunteers training , resources and information.

 

Meet your Central Coast Region MAP officer

Meet your Central Coast Region MAP officer

Jenelyn Terkildsen

Jenelyn Terkildsen currently works with Connectability Australia as Multicultural Access Project (MAP) Officer for the Central Coast and My Aged Care Team Leader (SSI-CHSP). She has a Bachelor of Applied Science (Social Welfare) Charles Sturt University. Certificate in Language Teaching – University of Wollongong and was a Public School Elementary School Head Teacher in the Philippines. She shares her communities’ love for dance and singing and the joy of working and meeting so many people through her programs.

“The MAP role plays such an important role for the Central Coast. Resources and transport are limited, and seniors find it challenging to settle and age well in a town that lacks resources and infrastructure for active ageing. The MAP is central to reaching out and hearing our consumers, find out what they need to age well.”

Jenelyn T, Central Coast MAP

NEW SOUTH WALES

MulticultuRAL ACCESS PROGRAM  (map) 

macarthur, CAMPBELLtown & wingecarribee

FOCUS Connect was initially established in 1983, as an outreach project of the Liverpool Migrant Resource Centre, to provide settlement and re-settlement services for migrants and refugees residing in the Campbelltown, Camden and Wollondilly Local Government Areas. Today, Focus is a vibrant and robust organisation, servicing the diverse communities across Macarthur and Wingecarribee. The organisations strength lies in the relationships and partnerships forged with communities over three (3) decades.

Program Highlights

CALD Aged Care Strategy Training – Conducted ten (10) training ten sessions with CHSP aged care providers on CALD awareness and relationship between the CALD Aged Care Strategy and Aged Care Standards. The training is extended to any CHSP service provider.

Australian Aged Care System: Information session completed with aged care social support groups, Carers Conference, Shopping Centre Stalls, Expos in the four local government areas, religious groups and services providers.

Supporting aged care service providers with the implementation of the reforms , including the Commonwealths Diversity Framework

Has supported the MAP State Wide Officer with the network as a mentor to new MAP officers

Meet your Macarthur Region MAP officer

Meet your Macarthur Region MAP officer

Renica Adams

Renica has been in the aged care industry for over twenty (20) years. A passionate member of the community, Renica has been integral in providing a voice for migrant and refugee communities. She has assisted  seniors and aged care service providers link together to ensure the community is well supported through the ageing journey and understands the challenges that can be faced when the infrastructure and supports are not always there.

“The Royal Commission is indicating there are gaps in service provision and there is a great need to support services to provide a human rights approach for CALD service users. CALD aged care service users reverting to their first language impact of consumer directed care, as service providers require extra support from multicultural service development worker. The support provided by MAPS workers is independent and support the local community as the needs in each the local area varies. MAPS workers have used innovative ways to support their community and service providers”

Karin Vasquez, CEO, Focus Connect

NEW SOUTH WALES

MulticultuRAL ACCESS PROGRAM  (map) 

Penrith, blue mountains, hawkesbury

Leep enables people to use technology in an increasingly digital world. Focusing on building digital skills and confidence, we work to close the digital divide and reduce social and economic exclusion. We do this by providing free one-on-one support from a volunteer digital mentor, who assists learners on a phone, laptop or tablet.

Everyday life is quickly becoming more difficult for people who aren’t confident using technology and people from a culturally and linguistically diverse background are being further disadvantaged when they lack digital skills. With everything going online, like banking, socializing and accessing vital services, these people are being socially and economically excluded from much of our modern world.

Leep’s mission is to achieve equal access to, and use of, digital technologies for these most vulnerable members of our community. Without full digital inclusion, vulnerable populations are at risk of being further marginalised. In both the literal and figurative sense, disconnection contributes to social isolation, poverty and sustained disadvantage.

Program Highlights

Leep has established an outreach program and volunteer management process that is replicable and scalable using free open-source software such as Trello and google docs.

In 2018-19 Leep recruited and trained 31 culturally sensitive digital mentors for the MAP project in the Nepean area who volunteered in 9 digital mentoring hubs and delivered 397 hours of mentoring.

87% of learners report increased skills and confidence using technology

 

Meet your Blue Mountains Region MAP officer

Meet your Blue Mountains Region MAP officer

Cecily Michaels

Cecily Michaels has over 30 years’ experience in leadership, foreign aid, project management, learning and development across Australia, South East Asia and the Middle East.

Cecily is the CEO of Leep NGO, a group enabling people to use technology in an increasingly digital world. Cecily is an enthusiastic advocate for ensuring everyone has the skills to be online safely, having the same social and economic benefits.

She holds an MA in Public Health, MA in Development and Community Organisation and a Bachelor of Music in Education.

NEW SOUTH WALES

MulticultuRAL ACCESS PROGRAM  (map) 

inner west sydney

The Ethnic Community Services Co-operative (ECSC) is an information, advocacy, resource, advisory and training agency and has 40 years of experience in working with Culturally And Linguistically Diverse (CALD) communities to support inclusion and access to the Children’s, Disability and Aged Care services.  Equity of access to services by CALD communities continues as an ongoing issue across the sectors and ECSC supports service providers in developing culturally appropriate innovative models to improve the quality of life of aged people.

Program Highlights

As part of the 2019 Inner West Dementia Campaign , IW MAPS worked collaboratively in an initiative where gaps were identified and a co-design methodology of disseminating  information regarding Dementia  in 5 CALD community groups were executed. This Project was nominated as a finalist at the Premiers Multicultural Communications Award 2019. (In partnership with other programs in the region)

As one of the original and founding members of the Inner West Elder Abuse collaborative, we have had several large events where the focus is on disseminating of real time information to service providers regarding  Elder Abuse . Service providers are informed of the current reform and changes that are taking place in the Elder Abuse Space  

Provide information and statistical analysis on CALD issues to service providers within the Inner West Region. I provide individualised , targeted support to service providers dependent on their needs and requirement.

Involved and developing ECSC issues paper submitted to the Commonwealth regarding the Aged Care Standards and has been involved in policy submission and issues pertaining to Ageing Well within the CALD community

 

The Multicultural Access Program (MAP) plays a crucial role in the implementation, sustainability and ongoing equity of access issues of the current Commonwealth Home Support Program. We believe MAP has been supporting the Commonwealth’s agenda of Access and Equity in service provision with a strong focus on equity of access by CALD communities.”

Shikha Chowdhry, CEO, ECSC

Meet your Inner West Sydney Region MAP officer

Meet your Inner West Sydney Region MAP officer

Sharitah Shanmuganathan

Sharitah has a background in Health and Social Work and has been working in the aged care space for over 15 years.

Sharitah has experience working across various programs in the aged care sector including rolling out the Culturally Appropriate Care in Residential Aged Care for the NSW State Government. She has worked in education, preparing tertiary students for the allied health workforce. She also has experience in community development ranging from volunteer programs in aged care and disability, to working with service providers and building capacity within metropolitan and regional areas. Her experience spans working in advisory roles within the health, dementia and palliative care environments.

NEW SOUTH WALES

MulticultuRAL ACCESS PROGRAM  (map) 

bankstown, fairfield, liverpool

The Multicultural Network Inc (TMN) was established in 1984 in Bankstown by a number of residents and community workers who recognised the need to provide a network and facilitate coordination of local service and as a forum to raise and address the needs of non-English speaking backgrounds residents. Over time, the organisation grew to support residents from non-English speaking backgrounds. The Multicultural Network Inc. (TMN) has over 35 years’ experience in strengthening the capacity of local and diverse communities via a collaborative community development approach undertaken by a team of experienced and dedicated workers.

Program Highlights

TMNs MAP program has been instrumental in working with mainstream services in assisting them to understand the cultural, religious and linguistic needs of our CALD population. TMNs support is tailor made to meet the individual needs of services providers and members of the community. The MAP continues to implement strategies that assist aged care services to respond to the diverse needs of our CALD seniors. Examples of this work includes:

The Getting to Know the Aged Care System: a project in partnership with NSW Multicultural Health that trained bilingual /bicultural educators to deliver aged care information sessions to CALD groups and simplified aged care system information using the fact sheets (with the MAP network) in seventeen (17) languages.

The Workforce Project surveyed the workforce needs of services when trying to meet the needs of CALD populations. Developed partnerships with TAFE to train bilingual/bicultural job seekers in Cert III in Aged Care, with modules adapted for migrants and refugees that have not had Australian work experience

Supporting ethno-specific aged care services to develop strong Governance and capacity to deliver quality services in a competitive market. Through strengthening these services we maintain choices for our CALD communities.

Supporting services to utilise the TMN training tool designed to help them work with older refugees, highlighting the needs of people with experienced torture and trauma and how this manifests in ageing.

 

“The Multicultural Network has sponsored the MAP position for over nine (9) years. During this time we have seen significant positive outcomes achieved to our incredibly diverse community. Life in South West Sydney is incredibly unique. Ageing in Australia can be challenging for our migrant and refugee communities. The concept of care outside the family network is a foreign to many groups and carries a stigma and sense of abandonment in many cultures. The MAP position has worked closely with both communities and services to address these issues and successfully engage CALD older people in care”.

Roxanna CEO, TMN

Meet your South Western Sydney Region MAP officer

Meet your South Western Sydney Region MAP officer

Lorena Recabarren

Lorena  has joined The Multicultural Network team as the Multicultural Access Project (MAP) Officer. The role covers the SWS region operating across Bankstown, Canterbury, Liverpool and Fairfield. She has a diploma in sales and marketing, tourism, hospitality and has experience working in the the aged care sector across CHSP programs particularly the social support programs. 

 With over 18 years experience working with people from different backgrounds and industry’s I was able to develop strong networks and partnerships with a variety of services promoting events and supports  which focused on the client and consumer. This experience provided me with a unique approach to understanding what CALD consumers needs are as service users. 

 I have  a passion for aged care and aim to focus on broadening and developing new partnerships across the aged care , marketing and customer service industries and improving the way in which we reach out and engage with our culturally and linguistically diverse communities. 

NEW SOUTH WALES

MulticultuRAL ACCESS PROGRAM  (map) 

st george, southern shire, sutherland

Advance Diversity Services commenced operations in 1981 as the St George Migrant Resource Centre following recommendations from the Galbally Report (Migrant Services and Programs, 1978) which recommended establishing migrant resource centres to meet the needs of migrant communities. The Migrant Resource Centres were intended to support ethnic and community organisations and help them play a greater role in provision of migrant welfare, to serve as a base for ethnic groups and to encourage self-managed services at the local level..

Program Highlights

Disseminating E-newsletters annually on topics such as cultural demographics, preventing abuse of older people, how to recruit and retain CALD volunteers & Mental Health for CALD Seniors

Partnering with RTOs to deliver training for the diversity action plan and cultural competence. 

Leading the development of a collaborative to prevent the Abuse Against Older People in the St George Area.      

Conducting community consultations to explore CALD perceptions on active ageing and principles in relating to wellness and reablement approaches.

Presentations delivered at local aged care forums on topics such as healthy aging for CALD Communities, Wellness and Reablement & the Diversity Action Plan

 

Meet your Southern Suburbs Sydney Region MAP officer

Meet your Southern Suburbs Sydney Region MAP officer

Tarun Kaur

Tarun has been working in the sector support space for the past five (5) years and has a passion for working with Ageing/CALD Communities and volunteers. She studied a BA in Arts majoring in Writing and Cultural Studies. This degree explored the role of culture in development and the impact of society on groups and individuals. Tarun has a deep interest in human behaviour and supporting others, which led her to complete her Honours in Psychology. Additionally, she worked as a Senior Project Officer at Leep. In that role she I assisted hundreds of volunteers gain meaningful volunteer roles while also providing sector support for volunteer involving organisations by providing training, advice and best practice information.

“Joining the MAP Network has been such a valuable experience. The work the MAPS do both collectively and individually are exciting and innovative. I am fortunate to  be able to work in a program that places consumers at the heart of everything we do”

Tarun Kaur, Advance Diversity Services

NEW SOUTH WALES

MulticultuRAL ACCESS PROGRAM  (map) 

eastern sydney

The Ethnic Community Services Co-operative (ECSC) is an information, advocacy, resource, advisory and training agency and has 40 years of experience in working with Culturally And Linguistically Diverse (CALD) communities to support inclusion and access to the Children’s, Disability and Aged Care services.  Equity of access to services by CALD communities continues as an ongoing issue across the sectors and ECSC supports service providers in developing culturally appropriate innovative models to improve the quality of life of aged people.

Program Highlights

Presented to the Eastern Sydney CHSP Forum which is the key forum for communication to service providers in the region, on the outcomes of focus groups we are running with CALD clients to find out about their ideas on Wellness and Reablement, so that service providers can work in a way that is consistent with those needs. This work arose out of a collaborative project with the MAP Network.

Building connections with universities in order to gain information on best practice in aged care and CALD areas, including attending a focus group on ‘Ageing Well’ for the University of NSW and a session on social impact measurement at the University of Technology, Sydney. 

Regular offering of sessions called ‘cultural briefings’ on various cultural groups for service providers, making use of the extensive connections to experts on various communities that the ECSC has.

 

The Multicultural Access Program (MAP) plays a crucial role in the implementation, sustainability and ongoing equity of access issues of the current Commonwealth Home Support Program. We believe MAP has been supporting the Commonwealth’s agenda of Access and Equity in service provision with a strong focus on equity of access by CALD communities.”

Shikha Chowdhry, CEO, ECSC

Meet your Eastern Sydney Region MAP officer

Meet your Eastern Sydney Region MAP officer

Marianna Cholakos

Marianna is passionate about working in the multicultural space and has recently joined ECSC as the Eastern Sydney MAP Officer.

She has completed various studies in community services and continues to work across a number of different aged care programs assisting seniors and their families through the aged care journey.

She has a passion for capacity building and a strong commitment to delivering person-centred care. Marianna believes our role is not just to provide support to CHSP services, but to create a platform where there is authentic engagement between service providers and CaLD families. She sees all opportunities to engage with CaLD seniors should focus on providing a voice and platform where seniors and carers can make infomred decicions on how they will age well and live well at home. 

Marianna looks forward to supporting CHSP providers and will be reaching out to begin developing solid foundations for collaboration. 

NEW SOUTH WALES

MulticultuRAL ACCESS PROGRAM  (map) 

upper north shore, lower north shore, northern beaches, ryde, hunters hill

Northern Sydney is an incredibly diverse and unique region of NSW, often a hidden gem of diverse cultures, languages and faiths.

The councils have been working closely with the CALD communities, to develop programs and information to help them settle into the region while being able to maintain their culture and traditions. Northern Sydney also proudly supports a large number of seniors from CALD backgrounds. The role of MAP is crucial now more than ever as the region supports its diverse ageing population

Program Highlights

Partnership with NSW Health on Healthy Ageing- Forum provided the opportunity to work alongside health and aged care industry to help  community understand what is meant by better options for seniors

Partnership with local councils on aged care awareness and elder abuse. This program received a positive response to the paper submitted to the Royal Commission into Elder Abuse

Partnership with TAFE on workforce and volunteering  initiatives are priorities as the aged care sector experiences shortages in skilled aged care, bilingual aged care and domestic assistance workers.

 

Meet your Northern Sydney Region MAP officer

Meet your Northern Sydney Region MAP officer

Madeline Yan

Madeline Yan joined Hornsby Council as the Sector Support and Development and Multicultural Access Project Officer in early October this year. Before joining the Council, Madeline was the team leader in Ability Links, a state-funded program in building inclusion for people with disability. Madeline has worked in management and performance improvement roles in human services, local governments and business sectors.

“Northern Sydney is a hidden gem. People do not realise our regions diversity and ever changing demographics. The MAP plays such an important role in engaging across cultures, socio-economic and cultural barriers. As the only MAP in Northern Sydney, the drive and focus of this program is building relationship across aged care and our community to help make the region a place where people feel safe to age and age well.”

Madeline Yan,  MAP , Northern Sydney 

NEW SOUTH WALES

MulticultuRAL ACCESS PROGRAM  (map) 

cumberland and prospect

The Western Sydney MAP officer is part of Western Sydney Local Health District (LHD), Multicultural Health Services based at Cumberland hospital. Arabic, Chinese, African, Pacific Island, Refugee are Afghan community officers are part of the team allowing to build a strong relationship with diverse CALD communities in Western Sydney. We work closely with Aged Day Care Services and Allied health based at community health centres also funded by CHSP to meet the needs of service providers and consumers. MAP has been part of Multicultural Health Service in Western Sydney LHD since 2003 supporting and engaging CALD communities and meeting their needs. Strong links established with CHSP services in the area delivered by the NGO sector as well as with local Councils. MAP works to improve access and equity, health literacy of CALD consumers regarding aged care and health issues related to ageing e.g. dementia, consumers rights and improving CHSP services capacity to work with CALD consumers.

Program Highlights

Seniors Health Expo for Migrant and Refugee Communities held April 2019 at Blacktown NSW. 

[Photo] Stepping On coordinator Amanda Doring leads falls prevention exercises

More than one hundred seniors from migrant and refugee backgrounds were put through their paces in Blacktown’s Bowman Hall.

The ‘Stepping On’ falls prevention exercise was part of the inaugural Western Sydney Local Health District (WSLHD) Seniors Health Expo for Migrant and Refugee Communities, which coincided with April Falls Day.

More than 20 health service providers addressed topics ranging from diabetes and oral health to breast cancer screening, with interpreters available for Arabic, Turkish, Cantonese, Mandarin, Dari and Nepalese speakers.

The focus was on connecting people with community aged care, to help people remain at home healthy and well for longer.

Lunch was provided by Blacktown Meals on Wheels, which accommodated for vegetarian and halal options.

The initiative was led by multicultural access project officer Sora Machida, with support from the WSLHD Multicultural Health Service team, in order to inform migrant and refugee communities about local health services.

Care 2 Care Carers event held October 2019 at Auburn, NSW.

​[Photo] Nurse Martin Nguyen does a free blood pressure check for community carer Fengrogn Deng.

Language should be no barrier when it comes to caring for a loved one.

Western Sydney Local Health District (WSLHD) Multicultural Health team helped more than 50 community members from different cultures better understand the health and social services available to them at a Carers Week event at Auburn Centre for Community.

 Healthcare interpreters were on hand to assist as carers were given tips for navigating the system, with dementia and mental health issues being the two most popular topics. 

WSLHD Multicultural Access project officer Sora Machida said she organised the event as language can be a significant hurdle for migrant and refugee carers.

“We provided Arabic, Dari and Chinese interpreters who translated any written and verbal information to the community,” Sora said.

“More than 25 people had their blood pressure checked and were advised to see their GP for any blood pressure or health concerns.” 

This health session was called Care2Care and was a collaboration between WSLHD and other government agencies, which will continue in 2020 and reach more communities.

 

Meet your Western Sydney Region MAP officer

Meet your Western Sydney Region MAP officer

Sora Machida

Sora was previously part of Chronic and Complex Care team at Mount Druitt community health centre working as a CHSP dietitian conducting home visits to see clients and carers at their home environment. Transferring to Multicultural Health Service has enabled her to work closely not only with consumers but CHSP Service providers and other organisations which has enabled her to engage with the community in a wider spectrum. Western Sydney is rich in diversity and its demography is continuously changing which is challenging, but at the same time an asset which brings so much more to the plate and enriches the community.

“This is a fantastic example as to how the Commonwealth aged care and health industry can work together where two departments intersect to create new innovative ways of helping our CALD seniors age well while placing less stress on the health care system and improving quality of life”.

Multicultural health Services