Ethnic Communities' Council of NSW

OUR MISSION AND VISION

 To build the capacity of the aged care system to deliver excellence in culturally responsive care

The Multicultural Exchange Hub is a robust, online community platform initiated by the Ethnic Communities Council of NSW. The site is supported by the NSW National Multicultural Sector Support Development Alliance made up of CALD and Multicultural Sector Support and Development Officers funded by the Commonwealth Government under the Commonwealth Home Support Program.

We believe the delivery of cultural excellence in aged care should not be just an aspiration, but a benchmark where every CALD older Australian is supported during their senior years to be able to make informed decisions about what it means to them to age well and where quality and access to services is not a luxury rather a way of life.

Through the Multicultural Exchange Hub we envisage hub members developing valuable networks which are not bound by geographical boundaries, rather enhanced through the hubs lifeline to hundreds of aged care experts and stakeholders across the country. Through the guidance of  Multicultural Access Programs, Multicultural Advisors, CALD and Multicultural Sector Support & Development Officers,  we can support each other to deliver excellence in culturally appropriate aged care.

 

About The Exchange Hub

The Multicultural Exchange Hub for Ageing is a robust, online community platform hosted by the Ethnic Communities Council of NSW,  The site has been developed in collaboration with the National Multicultural Sector Support and Development Alliance and the Multicultural Access Programs funded by the Commonwealth Government under the Commonwealth Home Support Program.

The Multicultural Exchange Hub assists aged care service providers funded by the Commonwealth Government under the Commonwealth Home Support program to:

  • Understand and implement the latest commonwealth policies and changes to meet their CALD consumer needs.
  •  find the right cultural expertise to assist in developing engaging and accessible aged care services
  •  Identify accurate and suitable translated material and resources
  • Link to cultural and ageing expertise
  • Utilise practices and strategies to over overcome barriers to delivering equitable and accessible aged care services and supports to CALD consumers

Supporting CHSP Aged Care Providers in Regional and Rural Areas

The Exchange Hub allows regional and rural areas to link and develop direct access to supports that are specific and suitable to their needs.

A one stop shop, the HUB provides a virtual meeting place where members can pool resources from across the country.  

Join the Multicultural Exchange Hub for Ageing and together we can work together to enrich the sector and set a benchmark of excellence in the delivery of culturally appropriate aged care in the Commonwealth Home Support Program.

You are probably wondering where do I begin?

Let us give you a few tips on how to use the Hub facilities to make the most out of your

Multicultural Exchange Hub experience.

 

Let us take a look at how the Hub can help you

Connect, Share, Collaborate, Innovate

 

and together let us provide excellence in the delivery of culturally appropriate aged care

Knowing What The Aged Care Sector Needs

We know the Australian aged care system can seem complicated to navigate and finding the right aged care services is not easy for CALD consumers.

As a service provider, you already know the challenges the industry experiences trying to delivery aged care services which meet the diverse range and needs of our older Australians while balancing compliance and quality assurance practices.

CALD  and Multicultural Sector Support and Development programs are funded by the Federal Government under the Commonwealth Home Support Program and are located across the states and territories. These positions are designed to provide aged care and cultural expertise to CHSP providers to assist them to deliver quality and effective services. Through a range of strategies including coaching, resource finding, networking, group and one on one support, CALD and Multicultural Sector Support and Development programs become a valuable resource which CHSP providers can tap into. Access to CALD SSD’s is free and is provided by the Commonwealth to specifically to support CHSP providers.

So how can medium and small aged care providers become standouts in what we see as a very competitive market and deliver excellence in the delivery of culturally appropriate aged care?

CALD Sector Support and Development programs assist by providing an array of strategies and resources to assist providers in developing a robust, compliant, quality aged care service, which delivers  excellence in culturally appropriate aged care