Multicultural Exchange Hub for Ageing
About Hub partners & collaborators

The National Multicultural Sector Support and Development Alliance is a collaboration established between the NSW, Queensland and Victorian Statewide CALD SSD’s. The collaboration provides an opportunity to streamline practices and provide a central point where CALD SSD’s can share resources and ideas, develop consistent messages and programs, minimise duplication and share best practices. It also provides representation of CALD SSD’s on a national platform.

The ECCNSW established the Multicultural Online Exchange Hub for Ageing – an online community subscriber platform for the purpose of supporting CHSP funded services. The online platform is a central place where valuable information and resources can be accessed and utilised by subscribers, while enjoying the opportunity to connect engage and collaborate with other CHSP funded services.
Subscribers from metro, regional and rural areas are welcomed. Through online community forums, online Resource E-library, online booking system, and access to online training, the Multicultural Exchange Hub for Ageing brings cultural expertise to the front door of CHSP funded services.
About CALD and Multicultural Sector Support & Development Programs
The CALD Sector Support and Development programs aim to support service system and enable CHSP service providers to operate effectively in line with the objectives of the CHSP and within the context of the broader aged care system. The CHSP support a range of activities to support, develop and strengthen the home support service system. The types of activities may include:
- Developing and disseminating information on the CHSP and its interaction with the broader aged care system.
- Embedding wellness, reablement and restorative care approach into service delivery.
- Strengthening the capacity of CHSP service providers to deliver quality services that are responsive to client needs, including clients with diverse needs.
- Brokering, coordinating and delivering training and education to service providers, workforce and consumers.
- Developing and promoting collaborative partnerships within the CHSP and across the broader aged care service system.
- Supporting and maintaining the volunteer workforce
Multicultural Exchange Hub for Ageing
About NMSSDAS the interstate alliance partners
A partnership between the NSW, Queensland and Victorian Ethnic Communities’ Councils
“working together to achieve excellence in the delivery of culturally appropriate care in the Commonwealth Home Support Program services”
Multicultural Exchange Hub for Ageing
Alliance partner details

NSW State-Wide Map Position
The ECCNSW NSW State-Wide Program is responsible for coordinating and facilitating the establishment and development of the Multicultural Exchange Hub for Ageing website.
read more The ECCNSW Aged Care Division, comprising of both National and State-funded programs and activities have been intricate by providing aged care expertise, direction and support in the development of the Exchange Hub website and its CHSP provider engagement strategy. The ECCNSW State-Wide MAP is the secretariat for the National Multicultural Sector Support and Development Alliance established between ECCNSW, ECCV and ECCQ Diversicare and convenor of the NSW MAP Network.

NSW CALD SSD Network
The Multicultural Access Programs (MAPS) have formed a multicultural specific SSDO network, with a strong focus on CALD consumers cultural responsibility.
read more There are twelve (12), MAP officers, across NSW; The NSW MAP network brings together the MAP officers bi-monthly. The officers possess a variety of expertise and specialties to the network which allows the MAP program to be flexible, responsive, versatile and multifaceted. Activities include; An important component which contributes to the success of the CALD SSD networks is the recruitment of skilled and talented personnel who bring a variety of skills and expertise to the networks. For example in NSW, the new MAP members have brought skills across from Health, local council, government, senior management and compliance, enhancing the capacity of the network to support the aged care service system and its various auspicing partners and bodies.

QLD CALD SSD Network
CALD SSD program in Queensland is called Multicultural Advisory Service overseen by a State-Wide MAS Team Leader who leads the MAS Network.
read more These include; The Queensland MAS program focuses is activities on the following.

VIC CALD SS Position
The CALD SSD in Victoria is called Sector Development.
Apart from the generalist SSDO in Victoria, the state has only one (1) state-wide CALD SSDO and up to four (4) regional CALD SSDOs that service the entire state.
read more Like the NSW model, individual organisations auspice each individual CALD SSDO, with the Ethnic Communities Council of Victoria having auspice of the State-Wide CALD SSDO program. Currently only the State-Wide and one (1) other CALD SSDO are operational or known to the ECCV. Attempts have been made by ECCV to identify and reach out to the other SSDs however without success. At this point the department representatives in Victoria have been unable to provide this information to Victorian State-Wide CALD SSDs. The CALD SSDO specialist in Victoria activities have included:
Let’s work together.